Phanes Labs
Contact support
Get help with Kratos, Deskwork, or a question about Phanes Labs. You don't need an account to contact us.
We read every message and usually reply within 1–2 business days.
Tell us what you need
Fill in the details below to prepare an email to info@phaneslabs.com. Your mail app will open a draft for you to review and send.
No mail app configured? Copy the email text and paste it into a message to info@phaneslabs.com in your webmail. This page does not submit or store your message. We receive it only when you send the email. See our privacy policy.
Help with Kratos
Can I track workouts without an internet connection?
Core workout planning and logging work offline, with training data stored on your device. Features that contact a server need an internet connection. If something isn't working, tell us which screen or feature you're using.
A workout or training record looks wrong. What should I send?
Include your app version, the screen you were on, and the steps that led to the issue. Avoid uninstalling the app while we investigate: training data stored only on your device could be lost.
Help with Deskwork
I can't access my workspace. What should I do?
Tell us the browser you're using and any error message you see. For account questions, email from the address associated with your account if possible. Never send us your password or sign-in codes.
What if an assistant response or file operation fails?
Describe what you asked the assistant to do, when the problem happened, and the error shown. Share only the relevant details; you don't need to send private files or a full conversation to start a support request.
Account, privacy, and other questions
How do I request access to or deletion of my data?
Select “Privacy or data deletion” above and tell us which product your request concerns. If you have an account, send the email from its associated address so we can verify the request. We'll help distinguish account data from data stored only on your device.
How can I find out whether a product is available?
Select the product and “Product availability” above. Tell us which device or platform you use, and we'll explain the current options.
Who handles support?
Phanes Labs UG (haftungsbeschränkt) handles support for both products. Our company details include our business address, registration information, and telephone number.