Support

Need help with Kratos, Deskwork, or your account? We're a small team and read every message.

Contact us

Email info@phaneslabs.com and we'll get back to you as soon as we can — usually within 1–2 business days.

To help us help you faster, please include:

• The product you're using (Kratos or Deskwork)
• What you were doing and what you expected to happen
• Your device and app version
• Screenshots, if relevant

Common questions

Does Kratos work offline?

Yes. Kratos is local-first — your training data is stored on your device and everything core works without an internet connection.

How do I manage or cancel a subscription?

Subscriptions are handled by the app store you installed the app from. On iOS, open Settings → your name → Subscriptions; on Android, open Google Play → Payments & subscriptions. Refunds also go through the respective store.

How do I delete my account and data?

Email us from the address on your account and we'll delete your account and any server-side data. Data stored locally on your device is removed when you delete the app.